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Legal Notices

Privacy Policy

This Privacy Policy describes how Roosevelt Hotel, LLC, as owner of The Hollywood Roosevelt (“THR”), treats information that it collects and receives from you through this website and other THR online locations (the “Sites”). The policy pertains to THR’s collection of information on the Sites from users who reside in the United States.


Each time you access, use, or browse the Sites, you signify your acceptance of the then-current Privacy Policy. If you do not accept this Privacy Policy, you are not authorized to provide information to THR or use the Sites and must discontinue use immediately.
THR may, from time to time, make changes to the Privacy Policy which will be effective immediately upon posting. Any material changes in the Privacy Policy will apply only to information collected after posting unless we have further communications with you.


We may collect personal information from you including, without limitation, non-public information that helps THR identify you, such as your gender, first and last name, birth date, home address and telephone number, email address, business address and telephone number, billing information, credit card information, reservation and stay information, travel agency information, guest preferences, frequent flier information, social media usernames, and other non-public information.
We may collect non-personal information about your use of the Sites such as your IP address, usage statistics, browsing history, type of computer operating system you use (e.g., Microsoft Windows or Mac OS), the type of browser you use, and the domain name of your internet service provider.


We collect personal information from you in a variety of ways, such as, for example, when you make a reservation on the Sites, sign up to receive emails, promotions, alerts, announcements and newsletters, apply for positions with THR via the Site or by email, and communicate with us via email, facsimile, or through the Sites.
Personal information collected by THR may be stored and processed in the United States in accordance with the laws of the United States.

THR automatically receives and records non-personal information on our server logs from your browser as well as through other analysis of the Sites. We also may collect information using cookies, web beacons or similar technologies, or through third parties using similar technologies. A cookie is a piece of data stored on your computer. When you visit the Sites, your web browser may store cookies on your computer, which will better enable you to navigate the Sites upon return. You may use the Sites even if you choose to reject or delete the cookies. Cookies also may be used by some of the other websites for which a link is placed on the Sites.


Our goal in utilizing the information we collect is to improve our level of service and to help us communicate with you in a more effective manner. Specifically, the information is used in a variety of ways, including, without limitation:
(a) To process and respond to your reservations, requests and inquiries and to provide services to you.
(b) To alert you to new developments, promotions, specials, special events, or products or services.
(c) To send announcements, promotions, and newsletters, and to provide you with personalized content in the newsletters.
(d) For the purposes for which you provided the information.
(e) To monitor and analyze information regarding your browsing and viewing preferences and to diagnose problems of the Sites.
(f) To analyze our users’ demographics and interests.
(g) For administration and improvement of the Sites and to enhance the user experience.
(h) For fraud prevention, internal operations, legal compliance, and other public purposes.
(i) To enforce the Terms of Use and any of the Other Policies.


You authorize THR to email or call you to respond to your communications and provide information to you about specials, promotions, new developments, special events, or services. Unsubscribe instructions are included in each promotional email from THR. Please note that unsubscribe requests may take up to ten (10) days to become effective. You may not opt out of receiving communications regarding your dealings with the Sites or technical information about the Sites.


THR may disclose the information it collects to others (i) for the purpose of outsourcing THR functions to service providers who work on behalf of or with THR, including agents, vendors, advertisers, consultants and affiliates; (ii) to confirm or update information provided by you; (iii) in the event of any reorganization, merger, sale, joint venture, assignment, transfer or disposition of all or any portion of THR business or operations (including without limitation in connection with bankruptcy or any similar proceedings); or (iv) as otherwise authorized by you.

We also may share your information in response to a subpoena, legal order or official request, when we believe you have acted in violation of the Terms of Use, to investigate, prevent or take action regarding suspected illegal activities, fraud or potential threats, or to exercise legal rights or defend against claims, when we believe that doing so may protect your safety or the safety of THR, or others, or as otherwise permitted or required by law.

We also may use and share non-personally identifiable information with third parties. Additionally, we may take personally identifiable information and de-identify it and share it in a de-identified or aggregated form with third parties, advertisers and/or business partners in order to analyze Sites’ usage, demographics, or improve our products or services, improve our user experience, or for similar purposes. We will not re-identify such data and we will ask our contracting parties to agree to keep the data in its de-identified form.


The Site is not directed toward children under 18 years of age nor does THR knowingly collect information from children under 18. If you are under 18 years of age, you are not permitted to submit any personally identifiable information to THR. If you are under 21 years of age, you may browse the Sites but you may not register an account on the Site or provide information to THR, unless specifically stated otherwise.


THR uses reasonable administrative, physical and electronic security measures to protect against the loss, misuse and alteration of personal information. No transmission of data over the internet is guaranteed to be completely secure. It may be possible for third parties not under the control of THR to intercept or access transmissions or private communications unlawfully. While we strive to protect personal information, neither THR nor our service providers can ensure or warrant the security of any information you transmit to us over the internet. Any such transmission is at your own risk.


You are encouraged to update your information so that it is current and are responsible for doing so. You may update information by contacting us at We will use reasonable efforts to process any change you make; provided, however, that requests to delete information are subject to THR’s internal reporting, processing and retention policies and all applicable legal obligations.


We may, from time to time, display links to other sites that may be of interest to you. THR seeks to link only to reputable organizations but we make no warranty or representation in that regard. Because other sites may not be hosted or controlled by THR, we are not responsible for the privacy practices of those sites or the content they provide which may be different from THR’s practices.


If you have any questions about our Privacy Policy or Terms of Use, contact us at


The effective date of this Security Policy is March 31, 2015.

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