We Care About Your Safety

• Hand Hygiene: Proper and frequent hand washing is vital to help combat the spread of viruses. In our daily meetings, our teams are reminded that cleanliness starts with this simple act. It's important for their health and that of our guests.
• Ongoing Training: In addition to training on housekeeping and hygiene protocols, hotel associates are also completing enhanced COVID-19 awareness training.
• Real Time Information: We are committed to keeping all associates in the know with the latest news and information associates can use to prepare for and respond to COVID-19. In addition, all Hollywood Roosevelt associates are on standby 24/7 to support the hotel and coordinate with local and regional authorities.
• Cleaning Products and Protocols: We work with our partners and suppliers around the world to make sure our hotels can procure and use virus-killing products approved by the United States Environmental Protection Agency as well as the protective equipment they need for their operations.
• Guest Rooms: We use cleaning and disinfecting protocols to clean rooms after guests depart and before the next guest arrives, with particular attention paid to high-touch items.
• Public Spaces: We have increased the frequency of cleaning and disinfecting in public spaces, with a focus on the counter at the front desk, elevators (and elevator buttons), door handles, public bathrooms and even room keys. All public spaces are attended to every two to four hours and hourly for high-frequency public spaces, such as elevators, restrooms, and the front desk. Air filtration has been upgraded to MERV13 Air Filters throughout the hotel.
• Back of House: In the spaces where associates work "behind the scenes," we have increased the frequency of cleaning and focusing on high-touch areas like associate entrances, locker room, laundry rooms and staff offices.

If we are alerted to a case of COVID-19, we immediately work with the relevant health authorities to obtain the facts and guidance on steps to take with both guests and associates. We undertake an additional cleaning and disinfecting protocol of the common areas of the hotel as well as the areas we know the guest has been during their stay. In addition, the hotel seals the guest's room (e.g., preventing entry by staff or others) and undertakes a room recovery protocol that is designed to disinfect everything in the room including sanitizing the air.

Cleaning Products and Protocols Our hotels use cleaning products and protocols which meet EPA guidelines and are approved for use and effective against viruses, bacteria and other airborne and bloodborne pathogens. We are working with our vendors, distribution partners and suppliers to ensure an uninterrupted supply of these cleaning supplies and the necessary PPE.

Cleaning & Sanitizing Protocol. The Hollywood Roosevelt uses cleaning products and protocols which meet EPA guidelines and are approved for use and effective against viruses, bacteria and other airborne and bloodborne pathogens. Cabana guest contact surfaces to be sanitized after each use along with lounge chairs. Lounge chairs will be rearranged to comply with social distancing.

The Hollywood Roosevelt has partnered with Safe & Sound Food Safety Consultants to open its bars and restaurant spaces in accordance with CDC, city and state guidelines. Cleaning and sanitation protocols will be scheduled, monitored and logged on a per shift and daily basis by our management team. This will include all surfaces, stations, carts, trays, dining tables and stools, our food preparation stations and kitchens. Single use and disposable condiments, napkins, silverware and menus will be used at this time. We will install distancing guards at service counters as applicable and monitor social distancing guidelines as they pertain to the limit of number of bar stools, seats, and pool beds in use at any one time as well as managing guest cueing for entry to our outlets.

Limited contact service will be deployed in all of our outlets. Guests will have the option for a No Contact transaction by ordering food and beverage items through our online store, accessible by their smartphone and in-room television.